This Is the Last Check

When travelers reach this touchpoint, they are already thinking about getting their bags or hop on the plane to get to their final destination. Passengers feel more negative emotions at the passport checkpoint than at any other points during the travel process. Measure passengers satisfaction continuously to ensure your team is fully aware of the issues and can adjust with the demand quickly.

Keep the lines as short as possible

by managing the lines based on feedback from the customers

Make it better for them

by asking the WHY and act based on the instant feedback

Make sure your team is involved

by reviewing customers’ feedback to find out where it went wrong

XP TouchFree™ - Touchless Smiley Feedback Terminal

Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk. This is the game-changer feedback kiosk. Simply manage question of multiple touchpoints and locations. Change questions remotely on an e-ink to monitor your customers satisfaction.

XP Poll™ - Chip & QR Code

Display feedback QR Code in any digital and physical location that matter to you. With our simple and cost-effective solution using QR code and chip enabled labels, you can complement other feedback collector channels at every single touchpoint to drive better response rates, quality data, and get your customers feedback in essential moments.